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Home > Privacy & Security

Privacy & Security

Privacy & Security

At Pandora Bell our priority is to protect, respect and recognise the importance of your privacy.

This policy is binding to anyone who uses our website.


Any queries about our Privacy Policy should be sent to:

Pandora Bell, Killonan, Ballysimon, Co Limerick, Ireland, V94 RY7H.

Phone: +353 (0) 61 339300


How do we collect personal details?

We use specific actions on our website to collect personal information. We collect details when you get in touch with us about our products and services by using our contact forms, enter a competition, sign up for our newsletter or when you register on our site to purchase products or pay online.

What type of information do we collect?

The personal details we are most likely to collect are your name, postal address, shipping address, email address, IP address and the pages you interacted with on our website and when you did so.

 How do we use your information?

These are the ways we are most likely to use your information:

  • To let you know about any modification to our services or new products
  • To get in contact with you about requested information
  • So we can get in touch when you fill in one our contact forms
  • To process and ship your orders online
  • To process any payments you make
  • To process any competition entries you may make

Your personal information will be retained in our system for as long as we need it, or as long as you have specified in a contractual agreement. We will not store any payment or credit card details on our website. This is all handled securely via Stripe payments on their secure servers and via Paypal. For newsletters we use Mail Chimp to store your data when you subscribe to our newsletter on any of our forms. All of our Mail Chimp Newsletters contain a link at the bottom of the email where you can easily unsubscribe at any time.

Who is able to gain access to your details?

You can rest assured that under no circumstances will we sell or rent your information out to any third parties, and won’t give out access to your details for marketing or any other purposes.

What are your choices?

We need you to opt-in or give prior consent before we can contact you via email, phone or text for marketing and promotional purposes or before you can submit your details with an order.

The ways you can access and edit your details

It is within your rights to ask Pandora Bell for your own copy of the details we hold on you. You can get hold of us to edit, adjust or delete this information at any time and we will ensure we edit or delete your information as efficiently as possible.

 How do we protect your information?

Once you have given us personal details, we will do our best to ensure it is protected. While we do everything we can to guarantee the safety of your personal information, you also have to remember that details such as your email address are being sent over the Internet, and as such we cannot 100% guarantee the security of these; you send information to us over the Internet at your own risk.

Once we get hold of your information, however, we do everything we can to secure it on our systems through the use of secure servers and security certificates (SSL). You will often have a password to login into your programme and while it is encrypted, you are in charge of keeping your password private. We do not have access to account passwords and if lost you must reset them yourself.

Use of ‘cookies’

As with most websites, Pandora Bell makes use of cookies. These are minuscule parts of information that are stored on your computer’s hard drive by companies that enables them to identify you when you visit the site.

These cookies don’t collect any individual identification data, but rather just statistical insights about the sites you visit and what your online behaviour and patterns are. This actually assists us to improve our user experience and personalise your online interactions. You are able to turn off cookies using your browser settings.

External links to other websites

Our website is likely to contain links to external websites that belong to other companies. This document only serves as a privacy policy for this website, and as such it’s imperative that you read the privacy documents supplied by the other websites that you visit – even if it’s through a link on our website.

Additionally, if you have accessed our website via an external link on another site, then we cannot guarantee that they have the same privacy policy as us; make sure you read their privacy documents to ensure that their practices are in line with your expectations.