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Home > Terms & Conditions

Terms & Conditions

Your use of the Pandora Bell website constitutes your agreement to follow and be bound by these terms, which may at any time, be amended.

At Pandora Bell we are committed to providing the highest levels of customer service. We want you to be 100% satisfied with the products you receive, so if there is any issues with your order, then please do not hesitate to contact a member of our team on email: [email protected].

If for any reason you are not completely satisfied with any of our products, simply return them to us within 7 days with an explanation and we will be happy to provide a replacement, exchange or refund.

Orders are processed on weekdays from 9am to 5pm. While we make every endeavour to process any order placed prior to 12 noon GMT on the same day, during busy seasonal periods, bank holidays and public holidays your order may not be dispatched for up to 72 hours after you place it.
In order to help us deliver your package as quickly and efficiently as possible, please provide the recipient’s telephone number.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
If for any reason the product you have purchased is temporarily out of stock, then one of our sales team will contact you by telephone or email. In this case you can either decide whether to substitute the product for another item in our range of equal or greater value, or you can choose whether to cancel your order.

In order to ensure the best possible outcome for orders being shipped to warmer climates (particularly during summer months), we kindly request that all customers provide an address where your confectionery can be safely delivered by the courier on their first delivery attempt (i.s. work address). We cannot take responsibility for melted or stolen confectionery in situations where customers have authorised couriers to leave parcels on doorsteps. Pandora Bell will do its best to ensure that shipments to warmer climates are appropriately packaged to avoid temperature damage,

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout.

We will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product(s) ordered.

Deliveries occur on Monday to Friday only.
We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address, phone number or other contact details provided are incorrect.

Pandora Bell does not accept any responsibility for delays in the receipt of orders due to unfavourable weather conditions, customs clearance, customs inspection or any other issue out of our control. Please note that delivery charges on our website do not include customs charges and recipients outside of the EU may be subject to taxes, duties or customs charges upon delivery.
Please note that refunds do not apply in the following circumstances; if delivery was attempted, but the recipient was not home. If the address provided is incorrect or incomplete. If the delivery is left at the front door and not signed for at your request. If delivery was delayed due to inclement weather or strikes. In other extraordinary circumstances.

Pandora Bell Confectionery is not offered on a sale or return basis and all goods remain the property of Pandora Bell until all outstanding debts have been settled in full.
Pandora Bell reserves the right to refuse to supply any individual or company

Our website operates on a secure server, which means that all confidential information is encrypted and protected to make a safe and secure shopping environment.

The Pandora Bell website and its contents together with any trade names used by Pandora Bell are protected by intellectual property rights and may not be used without written permission. Pandora Bell does not accept any responsibility for any external sites linked or connected to our website and services contained therein. All rights, including copyright, in this website are owned by or licensed to Pandora Bell. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Pandora Bell.

Any complaints will be acknowledged and we will endeavour to resolve any issue within 5 workings days

All contracts are concluded in English.

These terms and conditions do not affect your legal rights.